Tag: messages


  • “Camera unstable. Tighten mount or tripod.”  Finger-tighten MOVE Quick-Release collar Check all tripod levers are fully locked Check castors on dolly are tight If the issue persists Tighten Matterport Camera Adaptor with 3mm Allen Key      This is usually less than a quarter-turn      Do not over-tighten Tighten the Matterport Camera Adaptor Lever Use a…

  • “Alignment error” / “No alignment. Scan again, closer to previous scans.”  Ensure nobody is at the side of the camera Scan again closer to previous scan Check doors and objects have not been moved Mark windows and mirrors If none of the above resolve the issue Clean the mirror and the lens covering the LiDAR unit…

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