Matterport Capture Training

Category: Matterport Training

  • When Uploading Stalls

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    Very occasionally the model will hang during upload. Regular-sized models should be processed in 24 hours. A very large, very complex model can take longer. If the Processing icon is still egg-timing then the following will generally rectify the situation. Duplicate the model on the iPad Open and add a mirror trim on a solid…

  • Merge Unconnected Models

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    Sheppard Fine Art Auctioneers held a sale with some lots in Durrow, County Laois, the remaining in Rathcoole County Dublin, 100km away. Two separate models were merged The finished combined model has a shared Dollhouse and floor plan, plus links to move between the spaces

  • Merge models

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    Large 6,000m2 space Repetitive Aisles Scan issues Created two spaces Merged model 557 scans

  • Large Numbers of Scans

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    When you hit 200 scans is best practice to duplicate the model Reboot the camera and the iPad If you have good Wi-Fi on site then upload the partial model for processing Each time you do this AI Cortex will recognise the earlier data and only process the new data Continue to scan using the…

  • Unstable Error Messages

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    “Camera unstable. Tighten mount or tripod.”  Finger-tighten MOVE Quick-Release collar Check all tripod levers are fully locked Check castors on dolly are tight If the issue persists Tighten Matterport Camera Adaptor with 3mm Allen Key      This is usually less than a quarter-turn      Do not over-tighten Tighten the Matterport Camera Adaptor Lever Use a…

  • Alignment Error Messages

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    “Alignment error” / “No alignment. Scan again, closer to previous scans.”  Ensure nobody is at the side of the camera Scan again closer to previous scan Check doors and objects have not been moved Mark windows and mirrors If none of the above resolve the issue Clean the mirror and the lens covering the LiDAR unit…

  • 3D Scanning Challenges

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    Errors created by Similar locations on different floors Featureless corridors Repeating patterns Highly reflective curved surfaces System Errors Scans misplaced Placing scans on the wrong floor Error messages Mis-alignment of model

  • Automatic Face Blurring

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    Once enabled, choose to blur faces during Space processing automatically. The accuracy of the results depends on a variety of factors. Assists with GDPR compliance Manual blurring in post-production is also available.

  • Upload Job for Processing

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    Switch off the camera and disconnect from the iPad. On iPad Review the models’ Windows, Mirrors, and Trims as they may shift position as the model grows. iPad Settings Login to office/home Wi-Fi Floors Choose whether to allow Cortex AI to detect the floors or keep floors as you have scanned them. Blurring Choose the…

  • High Level Scans

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    Extend the tripod and centre column to the maximum height Adds data for the tops of tall objects. Used in Facilities to show pipework etc. Consider ‘money shots’ from the higher perspective

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